Plumber London | 24/7 Plumbing & Heating Repairs

Excellent

67% of our customers are ex-Pimlico Plumbers unhappy with their work and call waiting. They do not work late evenings or 24 hours. 10% discount for Pimlico Plumbers customers.

Your call will always be answered by real people from our 24/7 London Control Centre - We won't let you down!

10% off labour promotion

WEFIX is a traditional British family business. Founded by 3 generations of the Mullins family and was created in response to customer demand for a new and superior service after Charlie Mullins who, in 1979, founded what was to become London’s most successful plumbing company PP before regrettably selling it in 2021 to American private equity who franchised the business.

Enquiries - Your call will always be answered by real professional people from our control centre, not an automated system.

Works - Small and large projects undertaken, to be booked at your convenience.

Emergencies – we will respond within 1 hour, often sooner, 24/7, at our standard rates during normal work hours.

Rates – Works can be carried out on hourly rates, charges are per hour + VAT. 1 hour minimum then in 15 minute increments
or fixed price or day rate.

Tradespeople – professional, fully qualified and experienced, with traditional values and unparalleled work ethic.

Customer security – our call centre will provide you the tradesperson's name, photo and vehicle reg before arrival.
All have carry photo ID, wear the WEFIX uniform, drive a WEFIX liveried vehicle and have been DBS cleared.

Invoice – Shows a full breakdown of labour, time started, time finished, work carried out, and cost.
Materials will show itemised and cost.

Guarantees

Work 12 months

New boiler warranties 12 years

New bathrooms 10 years

New roofs 20 years

Company vehicles – we do not allow any dirty or damaged vehicles on the road. We have the same vehicle standards as Dubai.

Book Now

Chat now

67% of our customers are ex-Pimlico Plumbers unhappy with their work and call waiting. They do not work late evenings or 24 hours. 10% discount for Pimlico Plumbers customers.

pimlico's reviews

Refused to pay scam

I got charged for 150 pounds for visit and I have been told to pay additional 1000.00 pounds to fix my boiler , because it is German company Viessmann boiler part will cost 350.00 pounds plus labour 650 that makes 1000 pounds That is half of price of new boiler plus installation ! Refused to pay scam beg called different company Mason plumbers UK and paid 250.00 fixed charge , no new parts were needed ! It is scam company , do not trust Pimlico plumbers , scammers , I will never ever call them again

Milan

Won’t be using them again

Pimlico plumbers gave me a 12 to 6 pm time slot for my faulty boiler. They arrived at 6.50 pm,nearly one hour late and couldn’t get parts as everywhere was closed. Firstly,I would have expected a courtesy call to advise me they were going to be late.Secondly,They should have called me to reschedule. I was charged £180 plus VAT on top for an engineer to visit for 15 minutes to tell me everything’s closed. Won’t be using them again.Very poor

Anonymous

The worst service

Overpriced and questionable upselling, rude customer service that threatened to report me to debt collection because I challenged their assessment, I was thoroughly disappointed and won’t ever be using them again.

Anonymous

Scammers

Avoid this terrible company at all costs. I have had numerous bad experiences with them. They have literally charged me £500 to change a thermostat that was only replaced a year ago, they didn’t even confirm they were charging that part with me. Just left and said they what they had done. Disgraceful!!! Should be illegal

Eric

The worst service

Anonymous

Latest TV

CEO Scott Mullins talking benefits

Latest Radio

Should labour bring in a wealth tax?

Latest Radio

Charlie Mullins – Benefits

Latest Radio

Should young people leave school at 14?

Latest Radio

CEO Scott Mullins talking recruitment

Latest Radio

Fix Radio – Scott Mullins

Latest Radio

Times Radio – Four day week

Rich House, Poor House
Sam & Scott Mullins, WEFIX London

Personal letter to valued customers

WEFIX Jingle

William Pulham

Call Centre Manager (22 Yrs Exp)

Worked with us at PP for over 22 years

Jonathan Smith

General Manager (22 Yrs Exp)

Worked with us at PP for over 20 years

Stefano Lawn

Call Centre Night Manager (33 Yrs Exp)

Worked with us at PP for over 10 years

Daisy Mullins

Senior Call Centre Operator (14 Yrs Exp)

Worked with us at PP for over 7 years

Matthew Gasnier

Gas Safe Manager (33 Yrs Exp)

Worked with us at PP for over 11 years

Chris Bulmer

Finance Director (24 Yrs Exp)

Worked with us at PP for over 23 years

Louis Dobson

Senior Call Centre Operator (15 Yrs Exp)

Worked with us at PP for over 11 years

Gracie Mullins

Senior Call Centre Operator (4 Yrs Exp)

Worked with us at PP for over 3 years

Callum Clarke

Bathroom & Plumbing specialist (13 Yrs Exp)

Rob Griffiths

Heating Engineer (29 Yrs Exp)

Worked with us at PP for over 8 years

Josh Parker

Plumbing specialist (21 Yrs Exp)

Worked with us at PP for over 10 years

Joshua Hargrave

Commercial Heating & Plumbing Engineer (17 Yrs Exp)

Sam Beckett

Heating & Plumbing Engineer (12 Yrs Exp)

Alex Palmer

Carpentry & Building (27 Yrs Exp)

David Bowman

Carpentry & Building (35 Yrs Exp)

James Spider Webb

Roofer (24 Yrs Exp)

Worked with us at PP for over 20 years

James Sangster

Electrical & Heating Engineer (19 Yrs Exp)

Trevor Buckee

Carpentry & Building (41 Yrs Exp)

Worked with us at PP for over 35 years

Steve Farmer

Bathroom & Plumbing specialist (19 Yrs Exp)

Worked with us at PP for over 6 years

Ben Beaumont

Roofer (15 Yrs Exp)

Harry Stewart

Drainage Engineer (15 Yrs Exp)

Worked with us at PP for over 12 years

Tony Fido

Heating & Plumbing Engineer (10 Yrs Exp)

Mark Lavender

Heating Engineer (21 Yrs Exp)

Sam Birkby-Edwards

Electrical Engineer (19 Yrs Exp)

Worked with us at PP for over 15 years

Ben Sibley

Plumbing & Drainage Engineer (11 Yrs Exp)

Sid Clancy

Plumbing & Drainage Engineer (20 Yrs Exp)

Mark Penniall

Heating Engineer (35 Yrs Exp)

Worked with us at PP for over 4 years

Chris Jheeta

Electrical Engineer (15 Yrs Exp)

Robert McBain

Building & Plastering (42 Yrs Exp)

Luke Savill

Electrical Engineer (4 Yrs Exp)

Worked with us at PP for over 3.5 years

Tilly Cooper

Office Apprentice

Beau Pulham

Heating & Plumbing Apprentice

Father worked with us at PP for over 22 years

Sam Cooper

Starting 4 year apprenticeship in September as a plumbing and heating engineer (6 Months Exp)

Father worked with us at PP for over 24 years

Dave

Vehicle Cleaner (30 Yrs Exp)

Worked with us at PP for over 3 years

Fabio Sereno

Plumbing & Heating Apprentice (4 Yrs Exp)

Worked with us at PP for over 3.5 years

Lucie Louise

Office Apprentice (1 Yrs Exp)

67% of our customers are ex-Pimlico Plumbers unhappy with their work and call waiting. They do not work late evenings or 24 hours. 10% discount for Pimlico Plumbers customers.

We will not employ anyone involved in overcharging or sharp practise.

Do not pay a one hour charge when booking a job
Do not book with a company that don’t have people answering 24 hours a day, and also use an automated system
Do not use a company where tradespeople have not been DBS checked and cleared, some may have served time in prison
Do not pay any hidden extras, parking/congestion charges, travelling time or admin
Do not use a company who franchise/outsource work allowing engineers to bring in illegal and unqualified workers
Do not use a company who claim to operate 24 hours (they do not work late evenings)
Make sure you use a company where tradespeople are fully qualified, have photo ID and have company uniform & liveried van
Make sure you are provided with the tradespersons name, photo and vehicle registration before arrival
Make sure you use a company with genuine excellent reviews, some companies are putting up false reviews, ask if you can speak to the customer to check if it’s a genuine review.
Do not use a company that has bad working standards
Make sure the company and tradesman are fully insured
Make sure company is Gas Safety Registered for heating work
Make sure the company is NICEIC for electrical work
Make sure you check the company rates and obtain written quotes/estimates for larger work
Make sure the invoice shows a full breakdown of labour, time & costs and material costs with receipts
Make sure you check receipts & suppliers for materials, plant hire and scaffold costs
Do not pay for 2 men unless specifically needed, an apprentice can be used at no charge or 80% cheaper
Do not pay more than one hour for time taken away from the job to collect materials or other reasons
Do not pay more than 30% trade markup on any materials
Do not pay a cancellation fee
Do not pay any deposits in cash or for work to the tradesperson. Make sure any payment is by credit card to the company

Excellent

67% of our customers are ex-Pimlico Plumbers unhappy with their work and call waiting. They do not work late evenings or 24 hours. 10% discount for Pimlico Plumbers customers.

10% off labour promotion

67% of our customers are ex-Pimlico Plumbers unhappy with their work and call waiting. They do not work late evenings or 24 hours. 10% discount for Pimlico Plumbers customers.

Refused to pay scam

Won’t be using them again

The worst service

Scammers

The worst service

Latest Blog

Latest TV

Latest Radio

Latest Radio

Latest Radio

Latest Radio

Latest Radio

Latest Radio

Rich House, Poor HouseSam & Scott Mullins, WEFIX London

Personal letter to valued customers

WEFIX Jingle

William Pulham

Jonathan Smith

Stefano Lawn

Daisy Mullins

Matthew Gasnier

Chris Bulmer

Louis Dobson

Gracie Mullins

Callum Clarke

Rob Griffiths

Josh Parker

Joshua Hargrave

Sam Beckett

Alex Palmer

David Bowman

James Spider Webb

James Sangster

Trevor Buckee

Steve Farmer

Ben Beaumont

Harry Stewart

Tony Fido

Mark Lavender

Sam Birkby-Edwards

Ben Sibley

Sid Clancy

Mark Penniall

Chris Jheeta

Robert McBain

Luke Savill

Tilly Cooper

Beau Pulham

Sam Cooper

Dave

Fabio Sereno

Lucie Louise

67% of our customers are ex-Pimlico Plumbers unhappy with their work and call waiting. They do not work late evenings or 24 hours. 10% discount for Pimlico Plumbers customers.

We will not employ anyone involved in overcharging or sharp practise.

We won't let you down!

Rich House, Poor House
Sam & Scott Mullins, WEFIX London