WEFIX was created in response to customer demand for a new and superior service after Charlie Mullins who, in 1979, founded what was to become London’s most successful plumbing company before selling it in 2021.
WEFIX is a traditional British family business. It was founded in 2024 by 3 generations of the Mullins family. All had been involved in the previous family business and were very aware of the need for customer satisfaction and the requirements to provide it.
Our main aims are:
1. A very personal service providing 100% customer satisfaction with the customer coming first.
2. We would only employ office staff or tradespeople with a good work ethic who were the very best at their jobs.
3. All enquiries would be dealt with by real experienced people – no automated systems.
4. Quality control is our watchword in maintaining standards of workmanship, reliability and customer care.
5. Doing the job properly every time and all the time.
6. All staff would be cleared with comprehensive employment and DBS security checks for our customer’s safety.
7. A supported apprentice program to ensure the next generation of tradespeople.
8. Belief in our workmanship by extending warranties beyond that of our competitors.
9. We do not work from home.
10. Reviews – the only company with 100% genuine reviews ★★★★★
11. Our branding would reflect our image of quality, dependability and reliability and be applied to uniforms, livery and all items suitable for corporate branding.
12. We do not re-employ
13. Becoming a household name by reputation, quality of service, and people.
The founders:
Scott Mullins, CEO, 35 years experience in the previous family business. Oversees and organises the day-to-day running of WEFIX.
Ashley Mullins, Managing Director, 16 years experience in the previous family business as a former apprentice plumber. Hands-on with the successful running of our 24 hour service.
Charlie Mullins OBE, Chairman, over 50 years experience from apprentice plumber to ‘One man and a van’ to the founder of London’s most successful plumbing company until sold in 2021.
