At WEFIX staff come to work each day with the single goal of delivering nothing short of an exceptional service to our customers which, as our company ethos demands, is nothing short of what they deserve. And now we are offering a 10% discount to all the disappointed former Pimlico Plumbers customers.
Our engineers are handpicked for their skill and experience – and just like M&S food, the highly trained professional driving a shiny blue and yellow liveried van to your job isn’t just a tradesman, he’s a WEFIX tradesman!
We have engineers available around the clock. Spring a leak at 2am we’ll be there to sort it out, and if it’s not a plumber you need, we have experts in heating, electrics, carpentry, roofing, and drains, waiting for your call, and if it’s an emergency we’ll be there in an hour.
And when we say we’ve got you covered 24/7 we don’t mean an answer phone or a sleeping plumber with his phone under his pillow. WEFIX phones are answered by one of our highly trained, London based, Control Room Team and our engineers are always on-shift and ready to go.
At WEFIX we only employ the best, and a huge part of being the best in any business comes down to the calibre and character of its people. Yes, they need to be the best at their individual jobs but they also need to be honest, reliable and trustworthy to a fault. Our recruitment team are trained to be good judges of character, but just to be sure all WEFIX staff are DBS checked before they are allowed to pull on a company uniform.
Speaking of the quality and integrity of workers we are very aware that some firms in our industry have gained a reputation for indulging in all manner of sharp practice and overcharging.
Some of the dishonest and fraudulent incidents we have been made aware of include:
- One company has been known to charge a customer £50,000 for work, £20k of which fraudulently found its way into the engineer’s personal account.
- The same company also charged a customer £3,000 for a one hour roof job.
- In another case a cash deposit was fraudulently taken for a bathroom installation but work was never started, leaving the customer no choice but to go to the police.
- Another common ploy amongst cowboy firms is to hide overcharging by not giving a breakdown of labour and materials used on a job.
- Worst still and on the rise is scam where engineers provide fake or inflated invoices for materials or third party services such as scaffolding, leaving customers paying way over the odds.
- And we are also aware of situations where a company uses a franchise model, which can compromise customer security when the job gets further outsourced to illegal or unqualified labour who have no DBS clearance.
