10% off all services!
London's superior 24hr service company will fix it!
Book now
Chat now
Call us - 02078891111
London's superior 24hr service company will fix it!
BOOK NOW: 020 7889 1111
Chat now

2024 - The Birth of WEFIX london - London's superior 24hr service company

WEFIX London was established in October 2024 by three generations of the Mullins family—Charlie, his son Scott, and his grandson Ashley. Since launching, the company has grown steadily month by month. WEFIX was created with a clear goal: to bring a very much family-run, gold-standard service back to the home services industry in London. The business model was simple:
  • Deliver a superior customer experience in terms of service and expertise
  • All engineers and office staff are CPS checked before joining the company
  • Customer calls will always be answered by WEFIX staff from our 24/7 ops-centre
  • Emergency cover will be available 24-hours per day, including Bank Holidays
  • Invest in the future of our industry by recruiting apprentices and provide them first class training
Our experience gained from our previous company is invaluable, enabling us to fulfil Charlie’s aspiration to build something from scratch that out-delivers even what was achieved by the original operation, delivering ever higher levels of quality service across London. WEFIX London not only has decades of management experience to call on but also, as a result of its market-leading position, has and continues to attract the cream of the technical and back-office talent from our previous company.
In fact, over 70% of our customers are ex-Pimlico Plumbers users, unhappy with quality of work; the 45% markup levied on parts and their inability to deliver skilled engineers at a time when they are needed, including the withdrawal of 24-hour cover, a service that WEFIX prides itself in delivering.  
WEFIX London is known for delivering an excellent quality of service, consistently setting a new high standard across the entire industry. As London’s leading home service providers, WEFIX has built an unassailable reputation for reliability and professionalism, a quality that has made its vehicle fleet one of the most recognisable on the streets of London.

Timeline 1979-2024

One man in a van named Charlie Mullins starts plumbing company from the basement of an Estate agents in Pimlico, which he would sell in 2021 to a US private equity firm for £150 million.

2024 - The Birth of WEFIX london - London's superior 24hr service company

WEFIX London was established in October 2024 by three generations of the Mullins family—Charlie, his son Scott, and his grandson Ashley. Since launching, the company has grown steadily month by month. WEFIX was created with a clear goal: to bring a family-run, gold-standard service back to the home services industry in London. The business model was simple:
  • Deliver a superior customer experience in terms of service and expertise
  • All engineers and office staff are CPS checked before joining the company
  • Customer calls will always be answered by WEFIX staff from our 24/7 ops-centre
  • Emergency cover will be available 24-hours per day, including Bank Holidays
  • Invest in the future of our industry by recruiting apprentices and provide them first class training
Our experience gained from our previous company is invaluable, enabling us to deliver the highest quality service across London.
Over 70% of our customers are ex-Pimlico Plumber customers unhappy with their work, a 45% material markup and call waiting.
WEFIX London is known for delivering an excellent quality of service, consistently setting a high standard across the entire industry. As London’s leading providers, the company has built a strong reputation for reliability and professionalism. With one of the most recognisable service vehicle fleets on the streets of London.
Wefix London office

Timeline 1979-2024

One man in a van named Charlie Mullins starts plumbing company from the basement of an Estate agents in Pimlico, which he would sell in 2021 to a US private equity firm for £150 million.

1979

The Birth of the Mullins Family Plumbing Dynasty

Mullins family patriarch Charlie laid the foundations of his plumbing empire in the1970s. After completing his apprenticeship, he founded London’s most iconic plumbing brand from a basement office in 1979, that in 2021 would sell for £150 million.

1990's

Redefining an Industry’s Image from Cowboy to Corporate

By the 1990s Mullins’ corporate image vision was well established – uniforms, smart vans, real 24/7 service, and transparent pricing.

The revolutionary model would soon grow into a £50 million turn-over firm of 500+ workers, based in a 30,000 square-foot HQ, 24/7 control centre, staff gym, restaurant, and an in-house apprentice training centre, opened by mayor of London, Boris Johnson (2008).

2000's

Plumbing Hits the Nation’s TV Screens & Apprenticeships Get Political

The new decade saw the birth of the ‘celebrity plumbers’ with famous customers; television shows like Secret Millionaire and Posh Plumbers, and engineers earning 6-figure salaries as the public abandon DIY for quality work and premier service.

By decade end the UK’s skills gap is a hot political issue and celebrity plumber Mullins and Co become the voice of apprenticeships.

2010's

‘Bog Standard Business’ Bestseller & the Ultimate Call-out

Forget wannabee plumber Michael Caine 2015’s ‘Bog Standard Business – How I Took the Plunge and Became the Millionaire Plumber’ became plumbing’s first autobiography charting the rise of a south London lad from council estate to Royal Palace.
Thomas Crapper may have had a Royal Warrant for his khazi design but he never got the ultimate call-out to Buckingham Palace to be awarded an OBE for plumbing.

2021

The Sale and Decline of a Trusted & Cherished Institution

In 2021 the plumbing company was sold to US private equity who took the iconic brand and sold its soul and reputation and franchised the business. The inevitable decline in standards and service as franchisees run the show, including hiring whoever they want, legal, illegal, qualified or criminal. 

2000's

Plumbing Hits the Headlines & TV Screens

Buster Joins the Family Firm (2004) to Become the UK’s Oldest Working Man

Buster Martin was a mere lad of 98 when Charlie hired him as a van washer in 2004, but as word spread about the grey-bearded former soldier who, after being demobbed worked at Brixton market pulling the stalls in and out each day. He could also tell one hell of a story, like the time he stole a Spitfire for a bet…
The public loved him and the press couldn’t get enough of the sprightly old chap who became the oldest person to complete the London Marathon in 2008, aged 101.

Female Plumbers Changing Attitudes to Traditional Job Roles

Always looking for new ways to do things better the Mullins plumbing brand took an industry infamous for poor service and sharp practices and took it corporate. Smart uniforms, beautifully turned-out vans, engineers who turned up when they were supposed to, and crucially charged what they were supposed to, not what they thought they could get away with.
The days of the scruffy cowboy tradesman turning up late with their arses hanging out of their trousers were over, even the word ‘tradesman’ had to go as more women turned to traditionally male dominated trades. Popular with single women and older customers female plumbers, heating engineers, electricians and carpenters became an integral part of the brand.