There’s only one way to run a successful service company: the customer must always be King!
From the day I founded Pimlico Plumbers back in the 1970s everything I did was aimed at making sure my customers were 100% satisfied. Much has changed in the plumbing world in the 50 odd years since I finished my apprenticeship, especially at Pimlico Plumbers. But I never thought I’d see the day when customer […]
The United Kingdom is a Homeless Shelter Run by Idiots…
Yesterday I was thinking about why some countries in the world are able to organise things in a way that creates a lot of wealth for their citizens by embracing foreign expertise to maximise the economic and lifestyle benefits for everyone involved. And of course the nations that don’t. It seems to me that the […]
Part-time and Saturday jobs are a force for good in an entitled world that’s losing its work ethic!
The other day I was asked to come onto the BBC’s Radio 2 to give my thoughts on the time-honoured custom of the ‘Saturday-Job’. This is a proper part-time job done by a school-age boys or girls, with agreed hours (often on a Saturday) and a pay-packet to show for it. As far as I […]
WeFix London – Our 2026 New Year Resolution – to Remain ‘Simply the Best!!’
The past 12-months has been a truly revolutionary year for WeFix London. History will show that 2025, our first full year of trading, eclipsed our wildest predictions for the Mullins family’s return to the plumbing and home services business. Better than all the Rest! We set out to be – as Tina Turner famously declared […]
Pimlico Plumbers quits late-night customer emergencies
I never thought the day would come when the company I founded more than 40 years ago would scrap the 24/7 service it was famous for before the American’s took control in 2021. I shouldn’t gripe; I sold it to them. But just like when the new management scrapped the firm’s apprenticeship scheme earlier this […]
Go where you’re appreciated: Why young Brits should look to Dubai for a better life
The simple maxim “go where you’re appreciated” has been echoing in my mind ever since Labour swept to victory in the 2024 general election. We’ve had Labour governments before, of course, but when Tony Blair entered Downing Street in 1997, I didn’t feel the same sinking sense of worry that so many feel today. And […]
Stop Household Calamities From Wrecking Your Christmas
A Straight-Talking Guide to Keeping Festive Chaos Out of Your Home Christmas: the tree’s up, the prosecco’s chilled, and you’ve invited half the family over. But while you’re dreaming of a silent night, your home might be gearing up for a full-blown festive calamity. I’ve seen more Christmases ruined by blocked pipes, boiler blowouts and […]
Reeves’ Budget Bomb and the OBR leak that shows how broken the system really Is
You couldn’t make it up. We didn’t just get a disastrous Budget; we got it leaked early. And it was more a case of ‘spoil your day’ than ‘spoiler alert’. The OBR documents, the ones that move financial markets and affect every mortgage and pension in the country, were released by mistake hours before the […]
Well Done Rachel – you’ve put the boot into business, robber workers, destabilised house market, crashed the Footsie & sent borrowing rates rocketing!
Before the Chancellor even got he her feet the ‘leaked’ OBR report stitch-up was in play! Every worker is supposed to be £1,800 better off, what a load of complete bollocks, after her last £40 billion raid on jobs and business via employers’ NI contributions. By the time Labour’s so-called investment in infrastructure gets through […]
UK 2025: This is what you get when you let student politicians with no business experience run an economy!
UK 2025: This is what you get when you let student politicians with no business experience run an economy! If there’s one thing the business world should be sending up red flares about, it’s what we’re watching under the Labour government. Make no mistake, this isn’t a slip up, it’s a full blown, front row, slow […]